"IQ may get your foot in the door,
EQ will determine how far you go"

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Emotional Intelligence

Research shows us that a well-balanced set of emotional and social skills are critical for success today.


Acknowledgement of the prospect that we may need to develop greater emotional competence is a bitter pill to swallow for most of us. However, nurturing a stronger set of emotional and social practices will greatly benefit you in leading successfully and living more confidently in general. 

Where knowledge and technical skill are essential entry level requirements for leadership positions, it is one’s ability to be emotionally competent and socially skilled that leads to real success.

What is Emotional Intelligence

Emotional Intelligence is a measure to reflect a person's emotional and social acuity, highlighting how well someone perceives and expresses themselves, how comfortable they are in developing and maintaining social relationships, how effectively they cope with challenges and stressful situations, and how skilfully they use emotional information to make decisions.


Emotional Intelligence is our ability to understand our value and pursuing success with a positive mind, our ability to understand others and willingly help that sets us apart in the world.  It is our ability to stand our ground respectfully and surround ourselves with a network of people where strong bonds connect us that enable us to achieve highly in life.  It is our capacity to deal with stress and make considered and thought-through decisions in the face of high emotion, that will propel us to positions where we will be trusted and respected.  This ties in with having a Powerful Personal and Leadership Presence.  A lot comes down to how balanced one's emotional and social skills are.  And this can be developed!

Facets of Emotional Intelligence

In this Emotional Intelligence Training-Coaching Programme, you will :

  • Develop Inner Strength & Confidence

  • Hone your Ability to Express Yourself Constructively

  • Develop & Maintain Strong Relationships

  • Make Well-Thought-Through Decisions

  • Cope with Stress better

The facets we will look at for development are :

Self Perception - Your feelings of inner strength and confidence, your level of persistence in pursuit of meaningful goals and the level to which you understand how your emotions impact your thoughts and actions

  • Self Regard - to what degree do you respect yourself and portray confidence

  • Self Actualisation - to what degree do you persist to improve yourself

  • Emotional Self Awareness - to what degree do you understand your own emotions


Self Expression - Your propensity to express thoughts and feelings in a constructive and socially acceptable way

  • Emotional Expression - to what degree do you constructively express your emotions

  • Assertiveness - to what degree do you communicate thoughts, feelings and beliefs non-offensively

  • Independence - to what degree are you self-directed in your decision-making, planning and tasks


Interpersonal Acuity - Your ability to develop and maintain relationships based on trust and compassion, and act responsibly while showing concern for others

  • Interpersonal Relationships - to what degree do you form mutually satisfying relationships

  • Empathy - to what degree do you understand how others feel and behave in a respectful way 

  • Social Responsibility - to what degree are you willing to contribute and be helpful

Decision Making - Your ability to understand the impact emotions have on decision-making

  • Problem Solving - to what degree do you manage to find solutions when emotions are involved

  • Reality Testing - to what degree do you see things as they really are

  • Impulse Control - to what degree do you have the ability to resist and delay an impulse to act

Stress Management - Your ability to cope with stressful emotions, change and uncertainty

  • Flexibility - to what degree do you adapt your emotions, thoughts and behaviour

  • Stress Tolerance - to what degree do you cope with stressful situations

  • Optimism - to what degree do you maintain a positive attitude and outlook on life

For more information or to apply for a scientifically researched, highly valid and reliable Emotional Intelligence assessment, contact HPCSA registered Psychometrist Lynelle Smith confidentially here.  

Master Your Emotions



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Leadership, Management & Professional Development Academy